Privacy Policy

Last updated: 28 July 2026

1. Introduction

Assure Building Consultants Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you:

  • visit our website;
  • contact us by telephone, email, post or through our website;
  • submit an enquiry or request a quotation;
  • upload drawings, specifications, photographs, reports, schedules or other project documents;
  • instruct us to provide construction estimating, tendering, cost-planning, quantity-surveying, project-management or commercial-management services;
  • act as a client, prospective client, supplier, contractor, consultant, professional adviser or member of a project team; or
  • otherwise interact with Assure Building Consultants Ltd.

This policy also explains your rights under applicable UK data-protection law.

For the purposes of this policy, “personal information” and “personal data” mean information that identifies an individual, either directly or indirectly.

2. Who We Are

Assure Building Consultants Ltd is a private limited company registered in England and Wales.

Company name: Assure Building Consultants Ltd
Company number: 16356370
Registered office: 4th Floor, Silverstream House, 45 Fitzroy Street, London, W1T 6EB
Email: contact@assurebuildingconsultants.co.uk
Telephone: 029 20 881 991

For most of the activities described in this policy, Assure Building Consultants Ltd is the data controller. This means that we decide why and how personal information is processed.

In limited circumstances, we may process personal information solely on the documented instructions of a client. In those circumstances, we may act as a data processor and the relevant client will normally be the data controller. The client’s own privacy notice and our contractual data-processing terms will then apply.

Our Privacy Contact can be contacted using the email address or postal address above.

3. Who This Policy Applies To

This policy may apply to:

  • website visitors;
  • prospective, current and former clients;
  • homeowners, developers, architects, contractors and subcontractors;
  • directors, employees and representatives of client organisations;
  • suppliers and service providers;
  • consultants and members of a project team;
  • property owners, tenants and occupiers;
  • professional advisers;
  • individuals named or identifiable within project documents; and
  • anyone who contacts or corresponds with us.

4. Personal Information We Collect

Depending on your relationship with us, we may collect and process the following categories of personal information.

4.1 Identity and contact information

This may include:

  • your name;
  • job title or position;
  • company or organisation name;
  • postal or business address;
  • email address;
  • telephone number; and
  • preferred method of contact.

4.2 Enquiry and client information

This may include:

  • the information you provide in our contact or enquiry forms;
  • details of the services you are interested in;
  • quotation requests;
  • project descriptions;
  • your proposed budget and programme;
  • instructions, requirements and preferences;
  • records of meetings and telephone calls;
  • emails, messages and correspondence; and
  • feedback, complaints or dispute information.

4.3 Project and property information

As part of our professional services, we may receive or create:

  • property addresses and site locations;
  • drawings, specifications and schedules;
  • tender documents and Bills of Quantities;
  • cost plans and estimates;
  • construction programmes;
  • site photographs and videos;
  • surveys, reports and certificates;
  • contracts, appointments and warranties;
  • supplier and subcontractor quotations;
  • project-team contact details;
  • information about property ownership, occupation or access;
  • information required to arrange site visits;
  • snagging, defect and remedial-work information;
  • records relating to disputes, claims or legal proceedings; and
  • other documents necessary to provide our services.

Some project documents may contain personal information about people other than the person who supplied the documents. This could include homeowners, tenants, employees, consultants, contractors, neighbours or other project stakeholders.

4.4 Commercial and financial information

This may include:

  • quotations and agreed fees;
  • purchase orders;
  • contracts and appointments;
  • billing addresses;
  • invoice and payment records;
  • transaction references;
  • bank-account details where required for payments or refunds;
  • credit-control information; and
  • tax and accounting records.

Where a separate payment provider or bank is used, that provider may process payment information directly. We may receive a payment confirmation or transaction reference rather than full payment-card details.

4.5 Supplier and professional contact information

This may include information relating to:

  • suppliers;
  • subcontractors;
  • consultants;
  • architects;
  • engineers;
  • surveyors;
  • planning professionals;
  • legal advisers;
  • insurers; and
  • other construction professionals.

4.6 Website and technical information

When you use our website, we or our website providers may collect:

  • your IP address;
  • browser type and version;
  • device type;
  • operating system;
  • approximate location derived from your IP address;
  • pages viewed;
  • dates and times of visits;
  • links followed;
  • referring website or search engine;
  • form-submission information;
  • error, security and diagnostic information;
  • cookie identifiers; and
  • information collected through similar storage or access technologies.

Please see the section titled Cookies and Similar Technologies below.

4.7 Marketing and communication preferences

We may record:

  • whether you have asked to receive marketing;
  • the services in which you have expressed an interest;
  • whether you have opened or interacted with a communication, where lawful;
  • your communication preferences; and
  • whether you have unsubscribed or objected to marketing.

4.8 Special-category or particularly sensitive information

We do not normally require or intentionally request special-category personal information, such as information about health, race, religion, political opinions, trade-union membership, sexual orientation or biometric information.

However, this type of information may occasionally be included within documents or communications supplied to us. For example, information about health, disability or accessibility may be provided where it affects access to a property or the services required.

Where we need to process special-category information, we will identify both:

  • an appropriate lawful basis under Article 6 of the UK GDPR; and
  • an additional condition under Article 9 of the UK GDPR, such as explicit consent or processing necessary for the establishment, exercise or defence of legal claims.

We do not intentionally collect criminal-conviction or offence information unless it is necessary, lawful and subject to an appropriate condition under the Data Protection Act 2018.

Please do not send us sensitive information that is not necessary for your enquiry or project.

5. Information Contained in Uploaded Documents

Our website allows you to upload project documents.

Before uploading documents, you should:

  • remove personal information that is not necessary for us to provide the requested service;
  • avoid including identity documents, payment-card information, bank statements or sensitive personal information unless we have specifically requested it;
  • ensure that you are authorised to provide the documents to us;
  • ensure that you have a lawful basis for sharing personal information about other people; and
  • tell relevant individuals about the disclosure where required.

You are responsible for ensuring that you have the necessary rights and authority to provide information relating to clients, employees, property owners, tenants, consultants, contractors or other third parties.

Where practical, please redact unnecessary signatures, personal telephone numbers, private email addresses and other irrelevant personal details before uploading documents.

6. How We Collect Personal Information

We may collect personal information:

6.1 Directly from you

For example, when you:

  • complete a website form;
  • upload documents;
  • contact us by telephone or email;
  • request a quotation;
  • instruct us;
  • enter into a contract with us;
  • attend a meeting;
  • arrange a site visit;
  • make a payment; or
  • provide feedback or make a complaint.

6.2 From other organisations or individuals

We may receive information from:

  • your employer or organisation;
  • a client or prospective client;
  • architects, engineers and other consultants;
  • contractors and subcontractors;
  • property owners, tenants or managing agents;
  • insurers, solicitors and other professional advisers;
  • suppliers and service providers;
  • referral partners; and
  • other members of a project team.

6.3 From publicly available sources

Where relevant and lawful, we may obtain information from:

  • Companies House;
  • planning portals;
  • Land Registry information;
  • professional directories;
  • company websites;
  • tender portals;
  • trade or supplier websites; and
  • other publicly accessible records.

6.4 Automatically through our website

Technical and usage information may be collected through server logs, cookies, scripts, tags and similar technologies.

7. How We Use Personal Information and Our Lawful Bases

We will only use personal information where we have a lawful basis to do so.

7.1 Responding to enquiries and preparing quotations

We use personal information to:

  • respond to questions;
  • understand your requirements;
  • review project information;
  • assess whether we can provide the required services;
  • prepare and issue quotations;
  • agree the proposed scope and programme; and
  • communicate with you before an appointment is agreed.

Our lawful bases are:

  • taking steps at your request before entering into a contract;
  • our legitimate interests in responding to business enquiries and developing our business; and
  • consent where consent is specifically required.

7.2 Providing professional services

We use personal information to:

  • provide estimating, tendering and cost-planning services;
  • prepare measurements, Bills of Quantities and schedules;
  • provide quantity-surveying and commercial-management services;
  • review drawings, specifications, reports and tender documents;
  • undertake site visits;
  • communicate with project stakeholders;
  • prepare reports, assessments and recommendations;
  • administer project information;
  • deliver agreed documents;
  • provide ongoing support; and
  • manage changes to the scope of our appointment.

Our lawful bases are:

  • performance of a contract with you;
  • taking steps before entering into a contract;
  • our legitimate interests in delivering professional services and managing business relationships; and
  • compliance with legal obligations where applicable.

Where our client is a company or other organisation, we may rely on legitimate interests to process the personal information of its employees, directors and representatives.

7.3 Managing our client relationship

We use personal information to:

  • maintain client records;
  • manage instructions;
  • provide service updates;
  • arrange meetings and site visits;
  • respond to questions;
  • obtain approvals;
  • manage deliverables;
  • monitor service quality; and
  • handle complaints.

Our lawful bases are performance of a contract and our legitimate interests in managing our client relationships effectively.

7.4 Administration, invoicing and payment

We use personal information to:

  • issue invoices;
  • process and record payments;
  • manage expenses;
  • maintain accounting records;
  • recover overdue amounts;
  • process refunds;
  • prepare financial reports; and
  • comply with tax and accounting requirements.

Our lawful bases are:

  • performance of a contract;
  • compliance with legal obligations; and
  • our legitimate interests in managing our finances and recovering sums owed.

7.5 Managing suppliers and consultants

We may use personal information to:

  • obtain quotations;
  • appoint suppliers or consultants;
  • manage orders and services;
  • communicate about projects;
  • process invoices and payments; and
  • assess service quality.

Our lawful bases are performance of a contract and our legitimate interests in operating our business and delivering services to clients.

7.6 Maintaining professional and project records

We may retain project information to:

  • demonstrate the services provided;
  • respond to queries after completion;
  • comply with professional or insurance requirements;
  • maintain an audit trail;
  • investigate defects or disputes;
  • establish, exercise or defend legal claims; and
  • protect our legal and commercial position.

Our lawful bases are:

  • performance of a contract;
  • compliance with legal obligations; and
  • our legitimate interests in maintaining appropriate professional records and protecting our legal rights.

7.7 Website operation, security and improvement

We may use technical information to:

  • operate and maintain the website;
  • enable website forms and document uploads;
  • maintain security;
  • detect malicious or fraudulent activity;
  • diagnose technical problems;
  • understand how the website is used;
  • measure the effectiveness of our website;
  • improve website content and navigation; and
  • maintain evidence of consent or cookie preferences.

Our lawful bases may be:

  • our legitimate interests in operating, protecting and improving our website;
  • consent where required under the Privacy and Electronic Communications Regulations; and
  • an applicable statutory exception for certain storage or access technologies.

7.8 Marketing our services

Subject to applicable marketing and privacy law, we may use contact information to:

  • provide information about our services;
  • follow up an enquiry;
  • send relevant company or industry updates;
  • tell existing clients about related services; and
  • measure engagement with our communications.

Our lawful basis will be consent where consent is required. In other circumstances, including certain business-to-business communications, we may rely on our legitimate interests where the communication is lawful, proportionate and reasonably expected.

You can object to marketing at any time.

7.9 Legal, regulatory and security purposes

We may process information to:

  • comply with a court order or legal requirement;
  • respond to a regulator or public authority;
  • prevent or investigate fraud;
  • protect our systems and information;
  • protect people, property and legal rights;
  • report suspected criminal activity;
  • obtain legal advice;
  • manage insurance matters; and
  • establish, exercise or defend legal claims.

Our lawful bases are compliance with legal obligations and our legitimate interests in protecting our business, clients and legal rights.

7.10 Business transfers

If we sell, restructure, merge or transfer all or part of our business, personal information may be reviewed or transferred as part of that process.

Our lawful basis is our legitimate interests in managing and developing our business. Any recipient will be required to use the information lawfully and appropriately.

8. Our Legitimate Interests

Where we rely on legitimate interests, those interests may include:

  • operating and developing our business;
  • responding to enquiries;
  • providing and improving professional services;
  • maintaining accurate project and client records;
  • communicating with business contacts;
  • managing suppliers and consultants;
  • promoting relevant services;
  • protecting our website, systems and confidential information;
  • preventing fraud and misuse;
  • managing insurance and professional risk;
  • recovering money owed to us; and
  • establishing, exercising or defending legal claims.

Before relying on legitimate interests, we consider whether the processing is necessary and whether your interests, rights or freedoms override our interests.

You have the right to object to processing based on legitimate interests. Your right to object to direct marketing is absolute.

9. Information You Are Required to Provide

Information marked as mandatory on our website is required so that we can receive and respond to your enquiry.

To prepare a quotation or perform our services, we will normally need sufficient contact, project and contractual information.

Where information is required by contract or law and you do not provide it, we may be unable to:

  • respond fully to your enquiry;
  • prepare an accurate quotation;
  • enter into an appointment;
  • provide the requested service;
  • process a payment; or
  • meet our legal or professional obligations.

Optional information, such as a telephone number where email contact is sufficient, may be provided at your discretion.

10. Marketing Communications

We distinguish between service communications and marketing communications.

Service communications, such as quotation updates, payment requests, project questions and information necessary to perform our appointment, are not marketing.

Where we send marketing communications:

  • we will comply with applicable data-protection and electronic-marketing requirements;
  • we will identify ourselves;
  • we will provide a straightforward means of opting out; and
  • we will respect objections and withdrawal of consent.

You can stop marketing communications at any time by:

When you opt out, we may keep a minimal suppression record, such as your email address and opt-out date, to ensure that we do not send further marketing to you.

We do not sell personal information to third parties for marketing purposes.

11. Use of Artificial Intelligence and Assisted Software

We may use software tools, including artificial-intelligence-assisted tools, to support aspects of our work. These tools may assist with activities such as:

  • organising and reviewing project documents;
  • extracting or comparing information;
  • categorising construction information;
  • identifying potential inconsistencies;
  • assisting with measurements or calculations;
  • drafting schedules or report content; and
  • improving administrative efficiency.

These tools support our professional team and do not replace professional judgement or review.

We do not use solely automated decision-making that produces legal or similarly significant effects on individuals.

Where personal information is processed using an assisted software provider, we take steps to:

  • minimise the personal information used;
  • avoid submitting unnecessary sensitive information;
  • use appropriate contractual and security arrangements;
  • review the provider’s data-handling terms;
  • restrict access to authorised users; and
  • ensure outputs are subject to appropriate human review.

The lawful basis for using an assisted tool will be the same lawful basis that applies to the underlying activity, such as performance of a contract or our legitimate interests in providing efficient and accurate professional services.

12. Who We Share Personal Information With

We may share personal information where reasonably necessary with the following categories of recipients.

12.1 Our personnel

This may include directors, employees, workers and authorised consultants who need the information to perform their duties.

12.2 Clients and project-team members

Where necessary to provide our services, information may be shared with:

  • clients;
  • architects;
  • engineers;
  • contractors and subcontractors;
  • suppliers;
  • project managers;
  • contract administrators;
  • building-control professionals;
  • planning consultants;
  • insurers;
  • solicitors; and
  • other authorised project stakeholders.

We will only share information that is relevant and reasonably necessary.

12.3 IT and business-service providers

This may include providers of:

  • website hosting;
  • website forms and file-upload facilities;
  • domain and email services;
  • cloud storage;
  • document management;
  • secure file transfer;
  • data backup;
  • cybersecurity;
  • communications;
  • project-management systems;
  • artificial-intelligence-assisted software;
  • accounting and bookkeeping software;
  • customer-management systems; and
  • technical support.

These providers may process information on our behalf under appropriate contractual terms.

12.4 Financial and professional advisers

We may share relevant information with:

  • banks and payment-service providers;
  • accountants and bookkeepers;
  • auditors;
  • insurers and insurance brokers;
  • solicitors and barristers;
  • debt-recovery providers; and
  • other professional advisers.

Some of these organisations will act as independent data controllers and will process information under their own privacy notices.

12.5 Public authorities and legal recipients

Information may be disclosed to:

  • HM Revenue & Customs;
  • Companies House;
  • courts and tribunals;
  • law-enforcement bodies;
  • regulatory authorities;
  • local authorities;
  • government departments; or
  • another person where disclosure is required or permitted by law.

12.6 Parties involved in a business transaction

Information may be disclosed to actual or prospective buyers, sellers, investors, professional advisers or funders in connection with a proposed sale, restructuring, investment or transfer of our business.

We do not permit service providers acting on our behalf to use personal information for their own unrelated purposes.

13. Embedded Content and External Services

Our website may display or link to content provided by other organisations.

This may include:

  • Google Docs;
  • Microsoft Office Online;
  • online maps;
  • document viewers;
  • video or social-media services; and
  • other externally hosted content.

When embedded content is loaded, the external provider may receive technical information such as your IP address, browser information and the page you are viewing. The provider may also set or access cookies or similar technologies, depending on the service, your browser settings and your cookie choices.

External providers process information under their own privacy policies. We do not control the privacy practices of external websites or services.

Where consent is legally required for non-essential embedded content, the content should not be activated until the relevant choice has been made.

14. International Transfers

Some of our service providers may store or access personal information outside the United Kingdom.

Where personal information is transferred to a country that is not covered by UK adequacy regulations, we will take steps to ensure that an appropriate transfer mechanism is in place.

Depending on the circumstances, this may include:

  • the UK International Data Transfer Agreement;
  • the UK Addendum to the European Commission’s Standard Contractual Clauses;
  • another approved safeguard;
  • binding corporate rules;
  • an applicable statutory exception; or
  • another lawful transfer mechanism.

Where required, we will also assess the circumstances and risks of the transfer and implement additional safeguards.

You may contact us for further information about the safeguards used for a particular transfer. We may need to redact commercially confidential or security-sensitive information from documents supplied.

15. How Long We Keep Personal Information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, insurance and professional requirements.

Our standard retention periods are generally as follows.

15.1 Enquiries that do not lead to an appointment

Enquiry records and associated documents will normally be retained for up to 24 months after the last meaningful contact.

They may be retained for longer where necessary to manage a complaint, dispute, repeated enquiry or legal issue.

15.2 Client and project records

Client files, project documents, reports, calculations, correspondence and deliverables will normally be retained for the duration of the appointment and for at least six years after completion or termination.

Records may be retained for up to 12 years where:

  • an appointment or contract has been executed as a deed;
  • a longer contractual limitation period applies;
  • professional-indemnity or insurance requirements justify a longer period;
  • a dispute or claim is reasonably anticipated; or
  • a longer period is required by law.

15.3 Financial and accounting information

Invoices, payment records and relevant tax or accounting documents will normally be retained for at least six years from the end of the relevant financial year, or longer where required by law or an HMRC enquiry.

15.4 Supplier and consultant records

Supplier, consultant and subcontractor records will normally be retained for the duration of the relationship and for up to six years afterward.

15.5 Complaints, disputes and legal claims

Information relating to a complaint, dispute, insurance matter or legal claim will normally be retained for at least six years after the matter is resolved, or for longer where advised by our insurers or legal advisers.

15.6 Marketing records

Marketing information will be retained until you withdraw consent, object to marketing or the information is no longer relevant.

A minimal suppression record may be kept for as long as necessary to respect your opt-out request.

15.7 Website and technical information

Website security and technical logs will generally be retained for up to 12 months, unless a longer period is necessary to investigate a security event, misuse or legal issue.

Cookie and similar-technology information will be kept for the period stated within the relevant cookie settings or cookie information.

When the applicable retention period ends, information will be securely deleted, anonymised or retained only where a lawful reason continues to apply.

Information may remain in secure backups for a limited period until those backups are overwritten in accordance with our normal backup cycle.

16. How We Protect Personal Information

We take appropriate technical and organisational measures to protect personal information against:

  • unauthorised access;
  • accidental loss;
  • alteration;
  • misuse;
  • disclosure; and
  • destruction.

Depending on the nature and sensitivity of the information, these measures may include:

  • access controls;
  • password protection;
  • multi-factor authentication where available;
  • encryption in transit or at rest where appropriate;
  • secure cloud-storage arrangements;
  • malware and security protection;
  • regular backups;
  • confidentiality obligations;
  • staff awareness and access restrictions;
  • data-processing agreements with service providers; and
  • procedures for dealing with suspected personal-data breaches.

Access is restricted to people who have a legitimate business need to use the information.

Although we take appropriate precautions, no online transmission or storage system can be guaranteed to be completely secure. Please contact us promptly if you believe that personal information supplied to us may have been compromised.

17. Cookies and Similar Technologies

Our website may use cookies, scripts, tags, pixels, local storage and other technologies that store information on, or access information from, your device.

These technologies may be used for the following purposes.

17.1 Strictly necessary technologies

These are required for functions such as:

  • website security;
  • network management;
  • form submission;
  • document uploads;
  • session management;
  • fraud prevention; and
  • remembering privacy choices.

These technologies may be used without consent where a legal exception applies.

17.2 Preference and functionality technologies

These may remember settings or improve the appearance and functionality of the website.

17.3 Analytics or statistical technologies

These help us understand matters such as:

  • which pages are visited;
  • how visitors reach our website;
  • whether pages operate correctly; and
  • how the website can be improved.

Where consent is legally required, these technologies will only be used after you have made an appropriate choice.

Where a statutory exception applies, we will provide clear information and, where required, a simple means of objecting.

17.4 Embedded-content technologies

External document viewers and other embedded services may use cookies or similar technologies when their content is loaded.

Where consent is required, non-essential embedded content should remain blocked until you have accepted the relevant category.

You should be able to accept, reject or manage non-essential technologies through the website’s cookie banner or cookie-settings control.

You can also block or delete cookies through your browser settings. Blocking some technologies may affect the operation of certain website features.

18. Your Data-Protection Rights

Depending on the circumstances and the lawful basis being used, you may have the following rights.

18.1 Right to be informed

You have the right to receive clear information about how your personal information is collected and used. This policy is intended to provide that information.

18.2 Right of access

You may ask us to confirm whether we process your personal information and request a copy of the personal information we hold about you.

18.3 Right to rectification

You may ask us to correct inaccurate information or complete information that is incomplete.

18.4 Right to erasure

You may ask us to delete your personal information in certain circumstances.

This right is not absolute. We may need to retain information where it is required for legal, contractual, insurance, professional or claims-related reasons.

18.5 Right to restrict processing

You may ask us to restrict how we use your information in certain circumstances, for example while its accuracy or the lawfulness of processing is being considered.

18.6 Right to data portability

Where processing is based on consent or contract and carried out by automated means, you may have the right to receive information you provided to us in a structured, commonly used and machine-readable format.

You may also ask us to transfer it directly to another organisation where technically feasible.

18.7 Right to object

You may object to processing based on legitimate interests.

Where your objection relates to direct marketing, we will stop using your information for that purpose.

For other objections, we may continue processing where we can demonstrate compelling legitimate grounds or where processing is necessary for legal claims.

18.8 Right to withdraw consent

Where processing is based on consent, you may withdraw that consent at any time.

Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

18.9 Rights relating to automated decision-making

You have rights in relation to certain solely automated decisions that produce legal or similarly significant effects.

We do not currently use solely automated decision-making of this kind.

19. Exercising Your Rights

To exercise a data-protection right, contact:

Email: contact@assurebuildingconsultants.co.uk
Postal address: Privacy Contact, Assure Building Consultants Ltd, 4th Floor, Silverstream House, 45 Fitzroy Street, London, W1T 6EB

Please state that your message concerns a data-protection request and describe the information or issue involved.

We may ask for information reasonably necessary to:

  • confirm your identity;
  • locate the relevant records;
  • clarify the scope of your request; or
  • confirm that you are authorised to act for someone else.

We will not normally charge a fee for handling a rights request. A fee may be charged or a request refused where permitted by law, including where a request is manifestly unfounded or excessive.

We will normally respond within one month of receiving a valid request and any information reasonably required to deal with it. Where legally permitted, the response period may be extended for a complex request or multiple requests. We will tell you if an extension is required.

Your rights are subject to legal conditions, limitations and exemptions.

20. Data-Protection Complaints

You may make a complaint directly to us about how we have collected, used, stored, disclosed or otherwise handled your personal information.

Complaints can be submitted by:

Email: contact@assurebuildingconsultants.co.uk
Email subject: Data Protection Complaint

Or by post to:

Privacy Contact
Assure Building Consultants Ltd
4th Floor, Silverstream House
45 Fitzroy Street
London
W1T 6EB

Please provide:

  • your name and contact details;
  • a description of your concern;
  • relevant dates;
  • copies of relevant correspondence or evidence; and
  • the outcome you are seeking.

We will:

  • acknowledge receipt of your data-protection complaint within 30 days;
  • take appropriate steps to investigate it without undue delay;
  • keep you informed where the investigation is ongoing; and
  • tell you the outcome without undue delay.

You also have the right to complain to the UK supervisory authority:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113

You can also make a complaint through the Information Commissioner’s Office website.

We would appreciate the opportunity to address your concerns directly, but you are not required to contact us before approaching the Information Commissioner’s Office.

21. Children’s Information

Our website and professional services are not directed at children, and we do not knowingly invite children to submit personal information through the website.

Project documents may occasionally contain information relating to children, for example where a domestic property is occupied by a family. Such information should only be included where it is relevant and necessary.

If you believe a child has provided personal information to us without appropriate authority, please contact us so that we can investigate and, where appropriate, delete it.

22. Keeping Your Information Accurate

Please tell us if your personal information changes or if you believe information we hold is inaccurate.

We may periodically ask clients and business contacts to confirm or update their details.

23. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

  • changes to our services;
  • changes to our website or systems;
  • changes to our service providers;
  • changes in legal or regulatory requirements; or
  • changes to how we process personal information.

The latest version will be published on our website and will show the date on which it was last updated.

Where a change materially affects how we use existing personal information, we will take reasonable steps to bring the change to the attention of affected individuals before beginning the new processing.

24. Contact Us

Questions about this Privacy Policy or our use of personal information should be directed to:

Privacy Contact
Assure Building Consultants Ltd
4th Floor, Silverstream House
45 Fitzroy Street
London
W1T 6EB

Email: contact@assurebuildingconsultants.co.uk
Telephone: 029 20 881 991
Company number: 16356370